Managing Challenging Behaviour | Chris Mee Group
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Managing Challenging Behaviour

Enquire about this Course
Managing Challenging Behaviour

Scheduled Course Venues and Dates

Contact us on 1850 315 415 or email [email protected] for more details.

Course Details

The objective of this course is to give participants the skills necessary to deal with situations involving aggressive behaviour.
Duration: 1-2 Day
Participants: Up to 12 personnel
Assessment: MCQ Test
Accreditation: CMSE Certificate

Target Audience

This course is intended for employees who deal with the public.

Course Programme

Topics covered on this course include:
  • The nature of difficult behaviour – causes & purpose
  • Aggressive behaviour
  • Recognising escalation – triggers
  • Responses – helpful and unhelpful
  • Dealing with our own responses
  • How we deal with conflict
  • The importance of attitude
  • Tactics/strategies for dealing with difficult behaviours
  • Building rapport
  • Acknowledging
  • Listening
  • Assertiveness
  • Negotiation skills
  • Focus on people not the problem
  • Interests/needs, not positions
  • Dealing with an aggressive incident
  • Action and responsibilities during and after
  • Organisational issues around risk/safety
  • Planning to implement knowledge/skills learned.
This course will be interactive involving role-plays, group work, case studies/scenarios, brainstorming as well as participants recounting and exploring how they have managed similar situations in the past.
For more information please visit the HSA Website

Enquire about the Managing Challenging Behaviour Course

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